Refund Policy

1. Introduction

This Refund Policy outlines the terms under which refunds may be provided for the Services offered by Loyango LLC ("Loyango"). By subscribing to our Services, you agree to the terms of this policy.

2. Subscription Refunds

2.1. Trial Period: If you are on a trial period, you may cancel your subscription before the trial period ends to avoid any charges. No refunds will be provided for charges incurred during or after the trial period.

2.2. Monthly Subscriptions: For monthly subscriptions, you may request a refund at least 1 day before your billing cycle. Refunds will be processed within 10 business days of receiving a valid refund request.

2.3. Annual Subscriptions: For annual subscriptions, you may request a refund  14 days before your billing cycle. Refunds for annual subscriptions will be prorated based on the unused portion of the subscription period and processed within 10 business days of receiving a valid refund request.

3. Next Renewal Option
If you select the Next Renewal option, your subscription will be canceled at the end of your current billing cycle, which is at the next renewal date. You will continue to have access to the service until that renewal date. No immediate cancellation will occur, and you will not be charged again after the next renewal.

4. Prorate Remaining Subscription Balance
If you select the Cancel Now option, your subscription will be canceled immediately. A refund will be issued for the unused portion of the current billing cycle, calculated based on proration. This ensures that you are refunded for the remaining days of the subscription period.

5. Refund Requests

5.1. To request a refund, you must contact our Support team via email at support@loyango.com with your account details and a description of the reason for the refund request.

5.2. Refund requests will be reviewed on a case-by-case basis. We reserve the right to deny refund requests that do not meet the criteria outlined in this policy.

6. Exceptions

6.1. No refunds will be issued for:

- Fees for services already rendered or used.
- Late or missing requests due to customer’s error or delay.
- Changes in customer’s personal circumstances that do not relate to the functionality or performance of the Services.

6.2. Refunds will not be granted if:

- The Services have been terminated due to a breach of the Agreement or misuse.
- The refund request is made after the applicable refund period has expired.

7. Changes to the Refund Policy

7.1. Loyango reserves the right to modify this Refund Policy at any time. Any changes will be communicated to customers through email or via a notice on our website.

8. Contact Information

For any questions about this Refund Policy or to request a refund, please contact us at: support@loyango.com